Frequently Asked Questions

Frequently Asked Questions

About the Site

What is Highlands Hub?

Highlands Hub is a digital community that helps locals to raise their profile within their local community, to connect and collaborate with each other, and for local suppliers to connect to local procurement opportunities.

Why join Highlands Hub?

 

Search and Connect

Easily search for and connect with locals in your area. Answering the question: "I wonder if there is a local that can do that?" has never been easier.

Hub Profiles

Your hub profile on Highlands Hub promotes what you do and who you do it for. Your profile can showcase your key contacts, the goods and services you offer, job vacancies, volunteering, mentoring and projects. Note: To add a hub profile you must be located in the Highlands region.

Get quotes from local businesses

Get quotes or letters of introduction. Streamline the process for connecting to local suppliers on your projects.

Account Registration and Login

Create your account

It's easy, first:

  • Click on "create an account" in the top menu.
  • Create a username. This occasionally appears throughout the site, for example in the URL for your public user profile, so keep it professional.
  • Enter your email, name and password and Create Account.

Then you will need to check your email inbox and click on the activation link. This will take you to your account dashboard.

Finally, go to the Edit Profile page to complete your user profile.

I forgot my password

If you have forgotten your password, you can request a new password by email from the Login page.

An email with instructions to reset your password will be sent to you.

Manage my account

If you need to change your password you can reset your password by email from the Login page.

If you want to update your public profile photo, bio or occupation, you can do so from the Edit Profile page.

Change your email address

If you want to change your email address, you will need to create a new user account from the Login page.

Hub Profiles

Register a business, community group or a network

You need to have created an account before you can list your business, community group or network.

To add a listing your business must be located in the Highlands region. 

Important: registering a local business or community group is moderated for quality and locality. 

  1. From your Dashboard, you can add a jobseeker profile, a business page, a community group
  2. After submission, you can manage your hub profiles from your dashboard.

 

Notes:

    • You can add multiple hub profiles if you need.

 

Claim my business, it is already listed

If you find that your business is already registered and you want to take ownership, please contact support on support@regionalbusinesstoolkit.com.au.

Adding people on your business profile (aka key contacts)

If you have key publicly facing people in your organisation, add them as Key Contacts. You can add them when creating your business profile, or when editing. 

Towards the end of the form, there will be a "Key Contacts" section. Please select the number of key contacts you want to display (up to maximum of 3) and enter the optional and relevant details.

What you should have ready:

  • Profile photo
  • Name
  • Role
  • Specialities
  • Direct contact info

Listing a Project or Event

Create an event

You need to have created an account before you can advertise an Event. You can advertise local events on behalf of others.

To add an event to the calendar it does not have to be located in the Highlands region, but it does have to be relevant to the Highlands community

Important: Advertising an event is moderated for quality and locality. 

    1. From the Events menu, open "Add event"

 

    1. Complete the web form. Includes: Event title, description, time/date, venue details, organiser details, event registration URL, cost.

 

    1. After submission, you can manage your Event from your dashboard.

 

Notes:

    • Venue: you can search and find an event if it's already been used in other local events. If it's a previously-unlisted venue, you will need to "Create: [Venue Name]" and provide details.

 

    • Organiser: If you have previously created an event, past event organisers will be available in the dropdown. If they are new, you will need to "Create: [Contact Name]" and provide details. You can add multiple organisers.

 

Privacy:

    • You don't have to display your direct contact information if you choose.

 

Create project as a business or community group

You need to have created an account before you can create a Project. To post a project where you're actively seeking less formal responses from local businesses.

To add a project, you do not have to be located in the Highlands region, but it does have to be relevant to the Highlands community

    1. Tap/click on "Add commercial project" or "Add community project" from the Projects menu.

 

    1. Enter all the required information.

 

    1. Select your business or community group as the client, or select 'other' and enter the appropriate contact details.

 

    1. Attach files if you want.

 

Important: Advertising an event is moderated for quality and locality. 

Privacy:

    • You do not have to display your direct contact information if you choose and use in-app messaging for any communications with others.

 

Add a job seeker profile or post a job

You need to have created an account before you create a job seeker profile or post a job opportunity.

To add a job seeker profile or post a job, you do not have to be located in the Highlands region, but the position does have to be located in the Highlands region.

  1. Tap/click on "Add a job opportunity" or "Add a jobseeker profile"
  2. Enter all the required information.
  3. Attach files or include links if you want.

Important: Posting a job is moderated for quality and locality.

News Posts

Add your News post

All News posts are moderated.

To add news you do not have to be located in the Highlands, but it does have to be relevant to the Highlands community

Moderation rules:

    • The author is a local business or community person

 

    • The author has a Person profile; including profile image, title and business name

 

    • The author Person profile bio needs to demonstrate your expertise

 

    • Content is of an advisory nature

 

    • Content is relevant to a community audience

 

Sharing News posts

You can add value to your local community by social sharing News Posts. .

Editing News posts

Unfortunately, you can't directly edit your posts. Please email support@regionalbusinesstoolkit.com.au to arrange updates. 

Removal of Content

If you find that any content infringes copyright or should be removed, please email support@regionalbusinesstoolkit.com.au. Support will review your request and may make contact with the author prior to removal.

If a comment is not respectful, or actively devalues the local community, please email support@regionalbusinesstoolkit.com.au. Support will review your request and may make contact with the author prior to removal.

Managing a Business listing, Project or Event

Update my business

If you need to update your business that you have created, you can do this from your Dashboard. There is an "Edit" link at the bottom of the business listing in your dashboard.

You can update all the information shown: title, description, goods/services, Social Enterprise or Indigenous Organisation, contact information, logo.

To add team members and staff onto the business profile, they need to register to create an account. You can then find and add them to appear on your business profile. Ensure they have a professional photo and description on their user profile, as their public user profile will be linked from your business.

Delete my business

If you need to remove the business listing, you can delete it from the business page, which you can find from the business search page or your dashboard. There is a small "Delete" link at the bottom of the page

Warning: Deleting is permanent and can't be undone!

Update my event

You can change the events you add to the site from the "My Events" menu. Each event has a View | Edit | Delete set of options.

Warning: Deleting is permanent and can't be undone!

Update my project / procurement

If you need to update a project / procurement that you have created, you can do this from your Dashboard. There is an "Edit" link at the bottom of the each project listed in your dashboard.

If you have found a great supplier before the close date and don't wish to receive more messages, it's best practice to edit the project and change the close date to yesterday. This automagically moves the project to the bottom of the projects list, so users always see currently open projects above closed projects.

Searching

Find local businesses

You can search for local businesses from the Browse Businesses page in the "Businesses" menu.

Use keywords to find businesses you need, or you can filter by town/suburb or by industry.

Find events

You can search for local events from the Browse Events page in the Events menu.

Use the date to find events from that date forward.

Use keywords to find events relating to what interests you.

Or you can search by location.

Find projects

You can search for projects from businesses or community groups.

Use keywords to find projects, or you can filter by industry or town.

Contacting others

Responding to project / procurement

If you have viewed a project / procurement description and wish to respond with an offer:

  • If the project owner wishes to be contacted through the site, there will be a 'CONTACT PROJECT OWNER' button located at the bottom of the project / procurement page.
  • If the project owner wishes to receive all communication through an external URL, the contact button will not be visible, but there will be a link to the external site available under 'EXTERNAL TENDER WEBSITE' on the project / procurement page.

Contacting event organiser

To contact an event organiser, click on an event on the Browse Events page to open up a detailed listing of the event information. The organiser's contact information will be available at the bottom of the listing, inside an information box marked with 'ORGANISER'.

Contacting a business

To contact a business from our Business directory, click on the business name to open up a detailed listing of the Business' information.

  • The full contact information (phone number, address, website) will be listed in the left hand sidebar, beneath the business logo.
  • Use the 'Message Business' button to send a direct message to the business owner through the site.

 

How to respond to in-site messages

Members of the site have access to a personal inbox for sending and receiving messages with other members. Logged in users will be able to select ACCOUNT > INBOX in the header menu to view their inbox.

  • All non-archived messages are visible in the left hand side-bar of the inbox. This box is scrollable using your mouse-wheel to by hovering the mouse over the side-bar and using the arrow keys on your keyboard.
  • To respond to a message, select it from the sidebar so the full message displays on the right.  There is a reply icon in the top-right corner of the message box. Clicking this button will open a message overlay, allowing you to write your message and attach any relevant files. Click 'Send' when you are ready to reply to your recipient.
  • Older messages can be archived so they don't clog up your inbox.  To archive a message, select it from the sidebar so the full message displays on the right. The archive button is in the top-right corner of the message box, next to the reply icon. Archived messages are saved in your account, but are only listed in the 'Archive' view.
  • Messages cannot be deleted, they can only be archived, so there is no risk of losing important information from your contacts.

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